At blueseventy we are very proud of our products and we are delighted that you have decided to purchase what we believe to be one of the world’s best swimming products. We stand behind our materials and manufacturing, and every blueseventy product carries a promise of it being a high quality item. We are committed to repairing or replacing any item that falls within our warranty period.
Any unused product with a proof of purchase we will automatically replace within 30 days.
Frequency of use and care differs so much from person to person, so we cannot guaranty how long a suit will last. In the event of any defect in the product we offer a 6-week warranty period as standard.
Once the suit has been used, blueseventy reserves the right to inspect the suit to determine if the suit damage was due to manufacturing faults, or user error. If your suit has been worn beyond the 6-week period, then we suggest you discuss your options with your local retailer, or blueseventy office.
Do to the delicate nature of the fabric; we do not accept returns on suits that have been tried on. Please note that we can’t be held responsible for any suits where the incorrect size has been purchased, but that we will work with you to reach a remedy as much as we are able. We highly recommend getting sized at your local swim shop if this is your first technical suit. If you don’t have a local swim shop, our in-house swim experts can also offer guidance.
Please note that we can’t be held responsible for any suits where the incorrect size has been purchased, but that we will work with you to reach a remedy as much as we are able.
Product that is covered by repair or warranty maybe exchanged in either the retail place of purchase, or through courier or post to a distributor office nearest you (see contact details for physical address and/or PO Box). blueseventy will return warranty repair or replacement by the same speed of delivery – couriered items will be couriered back, posted items returned by post.
WHERE TO CLAIM UNDER WARRANTY:
If a store carries our products, they have been chosen by us because we believe them to be a supreme store equipped in customer service to not only help you with your initial purchase, but also if you have any issues after your purchase. If you have a warranty claim please make contact with the store you purchased from as your first action. They should take the claim on your behalf, contact us, send the product back to us to sort and then update you with a status. However, if you have exhausted this option and for some reason this route doesn’t work for you, please contact your appropriate blueseventy region to discuss the matter.